Last Updated: October 1, 2025
Our Promise: Your Perfect Fit & Style
At Myshkaa, we are dedicated to bringing you exquisite ethnic wear crafted with immense care and attention to detail. Our ultimate goal is for you to love and cherish every piece you purchase from us.
To ensure the highest standards of quality and hygiene for all our customers, and to maintain the pristine, unworn condition of our garments, we have a dedicated exchange-only policy. We are committed to helping you find the perfect size or an alternative style that you will be delighted with. This approach allows us to guarantee that every item shipped to our customers is brand new and has never been used or returned to our inventory as a refund.
We believe this policy best serves the interests of all our patrons by ensuring product integrity and offering a flexible solution if your initial choice isn't perfect.
Easy Exchange Policy
If you are not completely satisfied with the size, fit, or style of the product you have received, you can easily request an exchange.
1. Exchange Window:
2. How to Initiate an Exchange:
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To start the process, please send a WhatsApp message to our Customer Care team at: +91 9971197111.
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In your message, please include the following details:
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Your Order ID (e.g., #MYS1234)
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The reason for the exchange (e.g., size issue, different style desired).
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Clear images of the product you have received.
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The product name and size you wish to receive in exchange.
3. Eligibility for Exchange:
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The product must be in its original, unused, unwashed, and unworn condition.
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All original tags, labels, and packaging must be intact and attached to the garment.
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Products purchased during a "Sale" period are not eligible for exchange.
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Custom-made services like saree fall/edging, stitching services or altered items are not eligible for exchange.
4. The Exchange Process (Step-by-Step):
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Step 1 - Request Approval: We approve all the requests for exchanges if the request was raised within 3 days of delivery.
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Step 2 - Reverse Pickup: Our logistics partner will contact you to schedule the pickup. The first exchange pickup is complimentary from our side.
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Step 3 - Quality Check: Once the returned product reaches our warehouse, it will undergo a thorough quality inspection. We reserve the right to reject an exchange if the product does not meet the eligibility criteria mentioned above. The only criteria is that the product should not be used by the customer and it should be in original condition.
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Step 4 - Dispatch of New Item: After the quality check is successful, we will dispatch your chosen exchange product. You will be notified with new tracking details.
Handling Price Differences
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If the new item is of a higher price: We will send you a secure payment link to cover the difference. The new item will be dispatched once the payment is received.
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If the new item is of a lower price: The remaining amount will be issued to you as a Store Credit (in the form of a coupon code). This credit will be valid for 6 months from the date of issue and can be used for any future purchase on myshkaa.in.
What if you receive a Damaged or Incorrect Product?
We take utmost care in our packaging and dispatch process. However, in the unlikely event that you receive a product that is damaged, defective, or incorrect:
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Please notify us via WhatsApp at +91 9971197111 within 24 hours of delivery.
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Kindly provide your Order ID and share clear pictures and a short video of the defect or the incorrect item. An unboxing video is highly recommended as proof.
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We will investigate the issue promptly. If the fault is on our end, we will arrange for a replacement of the same product at no extra cost. If the product is out of stock, we will offer you a full refund or store credit, as you prefer.
Please Note:
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An exchange can only be processed once per order.
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The exchange is subject to the availability of the requested product in our stock.
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Myshkaa.in reserves the final right to approve or reject any exchange request.
We thank you for your understanding and for choosing Myshkaa.in. We are here to ensure you have a wonderful shopping experience!
