NOTE: Customers will receive a whatsapp message to confirm their COD orders. Kindly check all your details in the message and then press "Confirm Order" button inside the whatsapp message. 

Cash on Delivery facility is available at most of the locations across India. We are covering more than 15000 pincodes in India for COD facility. COD facility in Ladakh and North east India region is stopped due to operational difficulties. 

Please note that orders placed after 11 AM on Saturday will be dispatched on next Monday. There is no shipping done on any Sunday or any public holiday like Diwali, Dussehra, Holi, Eid etc.

At Myshkaa.in, we are committed to delivering your orders in a timely manner. We appreciate your patronage and strive to ensure that your shopping experience is seamless and hassle-free. Below are the details of our shipping and delivery policies.

Shipping Process

• Order Processing: All orders are processed within 1 working day. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed slightly. We will keep you updated via email or phone if your order is expected to be delayed.
• Shipping Rates & Delivery Estimates: Shipping charges for your order will be free of charge from our side all over India. 
• Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Domestic Shipping

• Standard Shipping: Typically takes 3-5 business days.

International Shipping

• Availability: We ship to select international destinations. Shipping rates and delivery times vary depending on the destination country.
• Customs, Duties, and Taxes: Myshkaa.in is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery

• General Practices: We aim to deliver your order within the estimated time frame, but delivery times may vary based on location, weather, political disruptions, and other factors outside of our control.
• Failed Deliveries: If a shipment is returned to us due to an incorrect address or unavailability of someone to accept the package, we will contact you to arrange a re-delivery. Additional charges may apply.
• Lost or Damaged Items: In the unlikely event that your order is lost or damaged during shipping, please contact us immediately so we can work with the carrier to resolve the issue.

Contact Us

For more information about our Shipping and Delivery Policy, or if you have any questions, please contact us at support@myshkaa.in.

Returns & Exchanges – Easy and Fair

We understand that sometimes a product may not be what you expected — and that's okay.

At Myshkaa, we offer a 3-day easy return and exchange policy on prepaid orders, no questions asked.

• Returns are free for all the prepaid orders. Total amount will be refunded back to the customer account.

• Cash on Delivery (COD) orders can be returned only in case of manufacturing defects or if a wrong product delivered to you.
• All other Cash on Delivery (COD) orders are not eligible for returns, but can be exchanged.
• Exchanges are allowed once every order at no extra cost for both COD or prepaid orders. 

We want you to be happy with your purchase — always feel free to WhatsApp us at 9971197111 before buying if you need help choosing the right piece.

However, since we're an upcoming, growing brand, we request your support in keeping returns minimal. Every piece you return travels a long journey and impacts small artisans and our environment.

🔁 Exchange Process – Myshkaa.in

Step 1: Request Exchange Within 3 Days
Customers must WhatsApp us at 9971197111 or email at support@myshkaa.in within 3 days of delivery, mentioning:

• Order number

• Reason for exchange (not mandatory, but helpful)

• Photo of the product (if required)

Step 2: Pick-Up of Original Product

• We arrange a reverse pick-up from your doorstep.

• The product must be unused, unwashed, with tags intact and in original packaging.
  

Step 3: Product Check & Approval

• Once the returned item reaches us and passes our quality check, we ship the new product (your selected exchange item).

• In case of a price difference, you’ll be asked to pay or will be refunded accordingly.

Step 4: Exchange Dispatch

• The replacement product is shipped within 1–3 working days after the returned item is approved.

🔄 Return Process – Myshkaa (Only for Prepaid orders)

1️⃣ Raise a Return Request
Message us on WhatsApp at 9971197111 within 3 days of receiving the product.
Please share your order number and reason for return (optional for non-defect cases, required for defects with photos).

2️⃣ Return Eligibility Check
We'll confirm that the item is:

• Unused and unwashed

• In original packaging with tags

• Within the 3-day return window

3️⃣ Return Pick-Up or Self-Ship

• We'll arrange reverse pickup if your area is serviceable.
  

4️⃣ Quality Check at Our End
Once we receive the returned item, our team does a quick quality check to ensure it's unused and intact.

5️⃣ Refund or Store Credit Issued

• If all is well, we process your refund to original payment mode (for prepaid orders).
  

• COD orders are not refundable, but can be exchanged.

Notes:

• Exchanges allowed only once per order.

• Exchange is allowed for both COD and prepaid orders. No questions asked.

• If your desired item is out of stock, we offer a store credit valid for 6 months.